PRIVACY POLICY (POPIA-COMPLIANT)

Last updated: January 2026

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Mad Honey Media ('we', 'us', or 'our') values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

1. Collection of Information

We may collect personal information directly from you when you:

Submit an enquiry through our website or social media platforms
Engage our creative, web design, photography, or marketing services
Subscribe to newsletters or updates
Communicate with us via email, phone, or other channels

The types of information collected include name, contact details, business information, payment details, and any other information voluntarily shared with us.

2. Purpose of Processing

Your personal information is used to:

Respond to enquiries and provide requested services
Process invoices, payments, and project-related documents
Maintain business relationships with clients and partners
Improve our website, marketing, and service delivery
Comply with legal and regulatory obligations

3. Lawful Basis for Processing

We process personal information on one or more of the following lawful bases:

Your consent
Performance of a contract or to take steps before entering into one
Compliance with legal obligations
Legitimate business interests, provided such processing does not infringe your rights

4. Storage and Security

We implement reasonable technical and organisational security measures to safeguard personal information against loss, unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only, and all data is stored securely.

5. Sharing and Disclosure

We do not sell or rent your information. We may share your data with trusted third-party service providers such as payment processors, hosting companies, email service providers, or subcontractors who assist in delivering our services, provided they adhere to equivalent data protection standards. We may also disclose information if required by law or legal process.

6. Retention of Information

Personal information is retained only as long as necessary for business operations, service delivery, or legal compliance. Once information is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

You have the right to:

Access and request a copy of the personal information we hold about you
Request correction or deletion of your information
Object to or restrict processing in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, contact us at admin@madhoneymedia.co.za.

8. Cookies and Analytics

Our website uses cookies and analytics tools to enhance user experience, track website performance, and understand visitor behaviour. Cookies do not collect personally identifiable information unless you provide it voluntarily. You can manage cookie preferences through your browser settings.

9. International Data Transfers

If personal information is transferred outside South Africa, we ensure that appropriate data protection measures are in place consistent with POPIA requirements. 10. Updates to This Policy We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

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